• Free pickup is available at our Busselton gallery, please ensure you have confirmed your pickup day as the artwork will not be in the gallery unless arranged.
• Australia – shipping costs within Australia are calculated in the shopping cart and include discounted rates for combined shipping based on weight and destination.
• International – the shopping cart will only calculate shipping for rolled prints and gift items to international destinations. Please contact us if you would like an international shipping quote for other items. International orders are shipped Airmail and usually take between 10-14 business days from date of order. International orders for some destinations cannot be completed in the checkout. Please contact us for a shipping quote.
• We may choose not to ship certain very large items to some locations in rare circumstances. We reserve the right to cancel such orders and refund monies in full.
• International sales and Australian Goods and Services Tax (GST) – International sales are exempt from GST of 10%. The GST is deducted from the website prices in the checkout when an item is shipped to an international destination.
• Express international shipping options are available upon request at an additional charge. Please contact us for a shipping quote.
• Delivery times vary but typically an order for a framed artwork in Western Australia is delivered within 15-21 days and other Australian states 18-28 days.
• Print only orders are rolled and placed in a strong postal tube, they are usually received within 7-14 days in Australia.
• Shorter time frames may be possible upon request. Please ask.
• All artworks are expertly packed in very strong custom built cardboard boxes. We guarantee its safe arrival.
• Insurance – you do not have to pay insurance. We guarantee the safe arrival of your purchase within Australia and will replace or refund if it is damaged.
• Tracking information and an estimated time frame will be provided for your delivery within Australia in most cases.
• Deliveries occur during business hours. It is recommended that you use the tracking service to monitor your delivery and ensure that you are available at the delivery address.
• Signature is usually required on delivery.
• Missed deliveries will be returned to the carrier’s warehouse and can be collected by you at no additional charge. Re-delivery is your responsibility to organise and you may incur additional charges from the carrier. We are not responsible for artwork left longer than 5 days in a carriers warehouse after a missed delivery.
• Disruptions to normal completion dates and delivery times do occur from time to time due to factors outside of our control. We endeavour to communicate with our clients when we are aware of delays but cannot be held responsible in such cases.